Live Chat Customer Service Software-

Communication on a whole other level

Live Chat Software reviewed and explained

Overview

Finding ways to get the upperhand on your competitors is a never ending,sometimes daunting task. With Live Chat Software you are not only gaining a edge,but you are getting to actually see your customers and interact with them instantly!

Live Chat Customer Service Software is a solution and upgrade to improved customer service. Depending on your type of business entity,Live Chat Software has 3 different products that will suit your needs.Live Chat Contact Center,Live Chat Communicator,and Live Chat Server.

Live Chat Contact Center is the most widely used of the 3 Live Chat software products.Generally,for most businesses Contact Center is all that you will need.Contact Center provides you with the ability to communicate with customers on your website in an instant message format.Contact Center also allows you to send messages,and or advertisements instantly.

Live Chat Communicator is an extension of Call Center but geared towards larger business orginizations,and comes with many more functions.Like Call Center,Live Chat Communicator allows instant website messaging,but also allows you to chat with potential customers through medians such as AOL,ISQ,and MSN,to name a few. Communicator also has the flexibility to allow customer to customer to chat,conference chatting-which is you as the company chatting with two customers simantaneously. Communiicator also offers Chat monitoring-where a business owner or manager can monitor chats between their operator and customers.

Live Chat Server can be for a large or small company who already has or wants to establish a web business community. Live Chat Server gives you the capabilites to create unlimited custom chatrooms for your customers and employees alike. Server also has Control Access capabilities in which you can assign username and passwords to specific customers,as well as deny access to these customers as you choose.Live Chat is fully customizable-meaning you can change your logo,advertisements,user icons,and business images.

Although very affordable, I would not consider Live Chat Customer Service Software a must have for business. Especially if you are starting out and can only function under a "must have basis".However,if you can afford it,and would like to take your business to another level of customer service then Live Chat may be a great fit for you and your business.

Features

Increased sales and decreased business expenses-Since using Live Chat software for the last six months, I have noticed a couple pertinent things. As far as the software itself, by allowing you to talk to customers, it definitely "closes the deal". You may know how it is to get a stubborn customer who needs a ton of convincing, well with Live Chat that is done affordably and not over a #800 which can get expensive if you spend all day with these types of customers. Secondly, I noticed a definite decrease in the volume of calls, because Live Chat "intercepts" ot catches these customers before they call. thus less calls and a cheaper phone bill.Live Chat is very affordable with plans less than $15 a month!

Improved customer service-Imagine how happy customers are to have all of their questions answered for them immediately. Imagine the increased sales from the customers by providng this,without them having to wait for a email reply from 3 days ago or longer. Live Chat without a doubt willl improve your customer service and with improved customer service,means increased sales and repeat business!

Better understanding of your business- With Live Chat Software you have the ability to not only chat with your customers,but you can see their ip addresses, as well as the web pages that particular ip address likes to visit.Imagine with this data along with you actual customer interaction can do for your business.You can see what customers are actually doing,and it's really just up to you as a company to close the deal!

Live Chat is available "remotely"-Today alot of companies utilize the internet as a way to do business without any geographical restrictions.Live Chat software is no different.They offer a remote access option so you can have virtual customer seervice reps from any place you like.

Fully Customizable feel for increased business identity-With Live Chat Customer Service Software you can customize your Live chat buttons adding your pace or company logo.You can also customize your chatrooms,by doing this you are solidifying your companies image.You now have,business cards,letterheads,banners,and now even your Live Chat buttons all with the same company logo.

Geolocation- With Live Chat software you know your customers ip address,what pages they are viewing,but you also know where they are actually from! Live Chat will display their country,city,region and time zone,along with a icon of the country of that potential customer!

Google Analytical-If you want even more insight on your customer Live Chat gives you the option if integrationg Google Analytics giving you another set of tools to monitor your customer.

Customer Service statistics-If you are a larger company and you want multiple Live Chat operators then you will probably want to monitor them statistically so you knows who is making the grade and who needs improvement,and in what areas.Live chat makes this very easy to do giving you even more knowledge of your reps.

Specifications

	Internet Explorer,Mozilla,Firefox,or Chrome required
	Macromedia flash player plugin required
	Pentium3® 1 GHZ or newer
	100MB of free disk space
	Windows 2000,Windows Vista™,Windows XP
	The Perl Interpreter (5.6 or higher) Mail transfer agent Sendmail (8.12.x or higher)
	WWW Apache Server,MySQL 4.x database

Pricing

	Live Chat Communicator- $12-1 month, $34.20-3 months, $64.80-6 months, $115.20 12 months
	Live Chat Contact Center- $36-1 month, $102.60-3 months, $194.40-6 months, $345.60 12 months